WhereNest Support
Effective date: 2026-10-15
Need help finding something in WhereNest itself? Email shelfkeeper@wherenest.app. We aim to reply within three business days.
Helpful details to include
- Your iPhone model and iOS version, and the WhereNest version.
- What you were doing: adding an item, finding one, recording a loan, a warranty checklist or a moving plan.
- If it helps, use Export diagnostic feedback on the in-app Support screen and attach the text. It contains counts, request identifiers and hashes only, with no photos, inventory text or credentials.
Please do not email photos of people or private documents.
Common questions
- AI says it is busy or unavailable. Your draft is saved. Wait a minute and tap Retry; your local inventory keeps working offline.
- The microphone will not start. WhereNest only uses on-device speech recognition. If your device cannot do that, type your question instead.
- I want to start over. Settings › Delete all local data. This cannot be undone, so export your inventory CSV first.
What we cannot do
Your inventory never reaches us, so we cannot recover deleted items, restore data from a lost device or look up an item for you.